Privacy Policy - Echodrums Tours & Safari Limited

At Echodrums Tours & Safari Limited, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website or book safari services with us.

Information We Collect

When you book a safari, contact us, or register on our website, we may collect the following information:

• Personal identification information (name, email address, phone number, passport details)
• Payment and billing information
• Travel preferences and special requirements
• Emergency contact information
• Dietary restrictions and medical information (if provided for safari planning)

How We Use Your Information

We use the information collected to:

• Process safari bookings and payments
• Communicate about your trip itinerary, confirmations, and updates
• Arrange accommodations, permits, and logistics for your safari
• Provide customer support and respond to inquiries
• Send newsletters and promotional offers (with your consent)
• Improve our services and website experience
• Comply with legal requirements and regulations

Data Security

Echodrums Tours employs industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure, encrypted channels. We do not store complete credit card information on our servers.

Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only with:

• Safari lodges, camps, and accommodation providers for reservations
• National park authorities for permit processing
• Payment processors for secure transactions
• Service providers who assist in operating our website and services (under strict confidentiality agreements)
• Law enforcement or government authorities when required by law

Your Rights

You have the right to:

• Access and review the personal information we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your personal information (subject to legal requirements)
• Opt-out of marketing communications at any time
• Withdraw consent for data processing where applicable

Cookies and Tracking

Our website uses cookies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. Some features may not function properly if cookies are disabled.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Booking records are kept for a minimum of 7 years as required by Kenyan law.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. Safari bookings for minors must be made by a parent or legal guardian.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Echodrums Tours & Safari Limited
Email: info@echodrumstours.com
Phone: 0118 424 500

Last Updated: February 2026